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Zuku Home Internet Packages, Prices And Coverage.


Zuku home internet packages and prices 2021
Zuku, a brand under Wananchi Group LTD is one of the leading Fixed internet providers in the country and the entire East African region. It provides fixed internet services for homes and offices, Digital Satellite TV  as well as digital telephony services.

In Kenya Zuku have a wide network coverage in Nairobi, parts of Mombasa and Nakuru with more areas within these regions added now and then in order to keep expanding their reach and connect more people to unlimited home internet.

Zuku is mostly preferred for it's wide range of home internet packages which are highly affordable compared to other such service providers.

According to the Fourth quarter Sector Statistics Report for the financial year 2019/2020(April-June 2020) by the Communications Authority Of Kenya, Zuku came second after Safaricom in the fixed internet category with 201, 605 connected customers being 32.5% of the market share, 1% behind the market leader Safaricom with a market share of 33.5%.

Some key Features of Zuku home internet include:

  • Zero installation Charges.
  • No Fair Usage Policy (FUP) that limits usage. Safaricom recently announced new changes to their home fiber which includes introduction of FUP.
  • No bandwidth Caps or throttling in order to provide you with constant high speed internet, though many of it's users report Network challenges once in a while in some parts.
  • No hidden price increase with double speed introduction.
  • No charges for service or CPE replacement.
  • No limits to GBs used.
In March 2017, Zuku introduced double speeds which saw a number of packages receive upto double the speeds with the same price. The 1Mbps package was upgraded to 2Mbps, 4Mbps to 5Mbps, 30Mbps to 50Mbps and 60 to 100Mbps. The new changes also saw the introduction of 250Mbos package under Triple play for Ksh. 19,999 per month.
Come September 2020 and Zuku were at it again with the second phase of double speeds and the introduction of the 'fastest internet package' in the country with speeds up to 500Mbps still under the Triple pay package which apart from the fixed internet also gives it's subscribers free Digital Satellite TV Packages as well as free Zuku to Zuku calls and call other networks at Ksh. 2 Bob per minute.

Zuku Home Internet Packages.

Zuku has a wide range of home internet packages to choose from, broadly y into two:

  • Internet Only: Offers internet connection only, though with a small extra fee you also get access to TV channels.
  • Triple Play: Offers high speed internet coupled with TV access as well as calls.
Zuku Internet only bouquets.
1. 10 Mbps - Ksh.2,499.
This is Zuku's most affordable package. For just Ksh.2,499 you get:
  • 10 Mbps uninterrupted internet access.
  • Free modem
  • Free installation.
  • The package is enough to cater for almost all your home internet needs including high web access, SD music and video streaming, video downloads, online shopping, chatting and much more.
2. 20 Mbps - Ksh.3,999.
This packages offers:
  • 20 Mbps high speed internet.
  • Comes with free modem and free installation.
  • Enough for HD music and video streaming, online gaming, online chats, video downloads, UHD TV programming, multiple device connection and CCTV support among other services.
3.  60 Mbps. - Ksh.4,999.
  • 60 Mbps high speed internet connection.
  • Free modem and free installation.
  • Enough for high speed web browsing, UHD music and video streaming, fast video downloads, multiple device support, online conferencing, CCTV compatibility, Smart home connection.
Zuku Triple pay services.
1. 10 Mbps - Ksh.2,799.
  • 10 Mbps high speed internet.
  • Free modem and digital TV decoder.
  • Free Zuku to Zuku calls.
  • Free premium plus Asian package for the first month.
  • A Zuku handset @ Ksh.1500 and get Ksh.1000 free airtime to all networks.
2. 20 Mbps - Ksh.4,199.
  • 20 Mbps high speed internet.
  • Free modem and digital TV decoder.
  • Free Zuku to Zuku calls.
  • Free premium plus Asian package for the first month.
  • A Zuku handset @ Ksh.1500 and get Ksh.1000 free airtime to all networks.
3. 60 Mbps. - Ksh.5,299

  • 60 Mbps high speed internet connection.
  • Free modem and digital TV decoder.
  • Free Zuku to Zuku calls.
  • Free premium plus Asian package for the first month.
  • A Zuku handset @ Ksh.1500 and get Ksh.1000 free airtime to all networks
How to get connected to Zuku internet.
The most effective method to Get Zuku Internet Packages and Installation is to visit any Zuku shops close to you. 
Make certain to affirm Zuku fiber inclusion in your area or Estate first.  
Zuku internet is available in the following regions: 
Nairobi Region 
Athi River, Avenue Park, Ayany, Buruburu, Chiromo, Dagorreti, Donholm, Fedha Estate Garden Estate Imara Daima Kahawa Sukari Kahawa Wendani Kahawa West Karen Kasarani Kileleshwa Kilimani Kitengela Kitisuru Komarocks Langata Lavington Marurui Membley Mountain View Muthaiga Ngara Ngumba Ngumo Nyayo Estate Pangani Parklands Rongai Roysambu Ruaka Runda South B South C Spring Valley State House Syokimau Tassia Tena Estate Thindigua Thome Estate Umoja Utawala Uthiru Westlands e Zimmmerman.
Foot Print Areas Milimani Lolwe Poly View Shauri Moyo Kenya Lee Mountain View Mombasa 
Bamburi Ganjoni Kaloleni Kizingo Majengo Makupa Ziwani Mwembe Tayari Nyali Old Town Sparki Stadium Tudor Zuku Internet Nakuru 
Blankets Fairview Free Area Kiamunyi Milimani Pipeline Shabaab White House.
You can sign up for Zuku internet Services online by following these simple steps:
  1. Go to
  2. Choose your preferred home plan from the given packages.
  3. Click on the 'buy' icon.
  4. Confirm if your area is covered by clicking 'confirm coverage's button.
  5. Fill in your details including full name, phone number, email address, area of residence and house number and submit.
  6. Wait for the Zuku team to get in touch.
How to pay for Zuku internet.
In order to always keep you connected, Zuku offers you a variety of options to make your payments right from direct debit to mobile money transfer services.

Direct Debit.
This is an instruction from you to your bank authorizing Zuku to transfer money from your bank account to your Zuku account. The money will be deducted automatically on a monthly basis on your due date.
Of the available payment options, this is the most convenient since once your application is processed you will never need to work about getting disconnected.
In order to use this service:
  • Fill a Direct Debit application form at any Zuku shop, or Download the form at Zuku website.
  • Attach a copy of the front side of your ATM card and drop the application at a Zuku Shop.
  • The application will be processed within 15 working days and commence on the next due date.
How to pay Zuku Home Internet with M-Pesa.
To pay your Zuku bills via M-Pesa:
  1. Go to M-Pesa on your SIM toolkit menu.
  2. Select Lipa Na M-Pesa, then Paybill option.
  3. Enter the Zuku Paybill number 320320.
  4. Enter your Zuku account number starting with the word 'zuku' without spacing e.g zukuxxxxx.
  5. Enter the amount to pay followed by your M-Pesa pin.
  6. Confirm your transaction details and press OK or Send.
  7. You will receive a confirmation SMS about your transaction.
Using Airtel Money.
  1. On your SIM toolkit select Airtel Money.
  2. Select 'Make Payment', then 'Paybill Option
  3. Select OTHER.
  4. Enter business name ZUKUCATY
  5. Enter the amount followed by your Airtel money pin.
  6. For reference enter xxxxx where xxxxx is your Zuku account.
  7. You will receive a confirmation SMS and email from Zuku.
Paying using Equitel.
  1. Go to Equitel on your phone.
  2. Select My money option.
  3. Select Send/pay option
  4. Select the account you wish to make payments from.
  5. Select Others and aenter Business number 320330. Enter account code.
  6. Enter the amount you want to pay.
  7. Enter your Equitel pin and send.
  8. You will receive a confirmation SMS 
  9. Payments reflect on Zuku within 15 minutes.
Paying through Bank.
Payments through Equity and Prime bank is available to all Zuku customers at any bank branch countrywide. The customers does not need to necessarily have an existing account with the said banks in order to make payments through the banks.
Payment's (cash or cheque) made through Prime bank should be made 3 working days in advance to ensure it is updated in good time.
Zuku Customer Care Contacts. 
Mobile: Safaricom: 0719028200 - Airtel: 0732132200 Zuku landline 0205-205-205 
Social Media: Twitter @Zuku_wecare Facebook: Zuku Official



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