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New M-Pesa transaction charges effective January 1st. 2021


New M-Pesa Charges

Safaricom have announced new M-Pesa transaction charges effective 1st January 2020, the new changes affecting upto 90% of M-Pesa users and transactions.

This follows an advisory from the Central Bank Of Kenya that directed all mobile money Service Providers to review their transaction charges. This also will ensure all person-to-person mobile money transfers to any individual or mobile network of upto Ksh. 100 will be free of charge.

Safaricom have therefore reduced their M-Pesa Withdrawal Charges by upto 45%. It will now cost you just Ksh. 32 to withdraw money between Ksh. 1501- Ksh. 2500 down from the previous Ksh. 41, and likewise you will be charged Ksh. 105 to withdraw money between Ksh. 50,001 - Ksh. 150,000 down from Ksh.300. 

Amount.              Old Rates.  New Charges.                                         
 1-49                           Free.        Free                       50-100                       Free.        Free
101-500                      Free.       06
501-1000                    Free.       12
1001-1500                  26.           22
1501-2500                  41.           32
2501-3500                  56.           51
3501-5000                  61.           55
5001-7500                  77.           75
7501-10000                87.           87
10001-15000              97.          97
15001-20000             102.         102
20001-35000             105.         105
35001-50000             105.         105
50001-150000           300.         105

M-Pesa Withdrawal Charges.

1-49                       N/A.           
50-100                    10           
101-500                  27             
501-1000                28               
1001-1500              28              
1501-2500              28              
2501-3500              50             
3501-5000              67               
5001-7500               84             
7501-10000             112.           
10001-15000           162.           
15001-20000           180          
20001-35000           191           
35001-50000           270          
50001- 150,0000    300           

M-Pesa transfer Charges to unregistered M-Pesa users.

1-49                       N/A.           
50-100                    N/A           
101-500                  45             
501-1000                49               
1001-1500              59               
1501-2500              74              
2501-3500              112             
3501-5000              135               
5001-7500               166              
7501-10000             205.           
10001-15000           266.           
15001-20000           288          
20001-35000           309           
35001-50000          N/A           
50001- 150,0000    N/A           

M-Pesa transfer charges to other Networks.

1-49                       N/A.           
50-100                    N/A.              
101-500                  11               
501-1000                15              
1001-1500              26               
1501-2500              41               
2501-3500              56               
3501-5000              61              
5001-7500              77              
7501-10000            87.           
10001-15000          97.            
15001-20000          102           
20001-35000          105          
35001-50000          105           
50001-150000        105          

M-Pesa ATM withdrawal Charges.

200 - 2,500                     34            
2,501 - 5,000                  67              
5001 -10,000                 112               
10,001-20,000               197              
M-Pesa free Services.
 With M-Pesa it's free to register for the service, buy airtime, deposit money at an agent, check M-Pesa balance and it is also free to change your M-Pesa Pin.
The new changes were announced by the Central Bank of Kenya (CBK) on December 17th 2020 via a Statement.
Please Note:
  • Since March 2020, Safaricom waived all person to person M-Pesa transfer charges for all transfers below Ksh.1,000.
  • New M-Pesa transaction limit is now Ksh. 150,000 per transaction and Ksh.300,000 per day.
  • Maximum account balance is Ksh. 300,000.
  • At an agent you cannot deposit money directly to another M-Pesa account.
  • You earn Bonga Points when you transact on M-Pesa.
Incase of a wrong M-Pesa transaction you can initiate a self reversal by sending a the transaction message to 456.


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