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Safaricom Home fibre packages and prices and how to get connected

Safaricom Home

 Safaricom fibre to the home(FTTH) is a product by Safaricom PLC that connects homes to reliable secure internet services.

Launched in 2017, FTTH has been growing steadily, in a market space that has been largely dominated by Zuku and JTL's faiba.

The service is available in major cities and towns across the country and can be accessed from as little as Ksh.2900 per month for the bronze package.

Advantages of fibre to the home(FTTH)
Internet to homes has several advantages over mobile network which include:

  • High speeds. Do any task that requires internet at amazing speeds, be it online gaming, live streaming downloads and much more.
  • High reliability with very minimal drops in speeds or downtime.
  • High quality signals making it good for video downloads and online streaming.
  • Can connect multiple devices or users at a go without affecting the spedd or signal quality.
Why Safaricom home fibre?
As compared to it's competitors, Safaricom stands out because of various reasons including:
  • Reliable internet connection. Safaricom is well knownnfor its reliable internet connections, and this is even more evident with the home fibre. Many users have experienced no downtimes, and for the ones that have have been only for very short intervals.
  • Dedicated customer care. Any Safaricom home customer gets 24/7 customer support ready to respond to any issue that might arise. 
  • Reliability. Safaricom home fibre is not available all over the country, but for the few who are lucky to get connected enjoy amazing internet experience, with high reliability and no buffering. Many users testify that since being connected they have never had to call customer care since they have nothing to worry about.
  • Affordable home plans. From the table below, you can see that Safaricom home has the best plans in the country, which almost every Kenyan can afford. Someone might argue that there are much cheaper options available, but we can all agree that with the quality that Safaricom home gives you, every penny will be worth it. It also doesn't make sense giving lots of bandwidth for Ksh.10,000 per month, while you can get a small bandwidth at a cheaper rate with Safaricom. After all, be it 100 Mbps or 1 Mpbs, all will be billed on a monthly basis.

Safaricom Home internet packages.

You can choose from any of the four packages depending on the amount you can afford and the internet needs of your home.


  • 5 Mbps for Ksh.2900

2.. Silver.

  • 10 Mbps for Ksh.3,999 per month.
  • Fast web browsing.
  • SD movie and music streaming.
  • HD TV programming.
  • Multiple device streaming.
  • Superfast video downloads.
  • CCTV device compatibility.
3. Gold.
  • 20 Mbps for Ksh.5,699
  • Fast web browsing
  • UHD movie and music streaming
  • UHD TV programming
  • Multiple device streaming
  • Superfast video downloads
  • CCTV device compatibility.
  • 40 Mpbs for Ksh.11,499
  • Fast web browsing
  • UHD TV programming
  • Multiple device compatibility
  • Hyperfast video downloads
  • CCTV device compatibility
Which plan is best for you?
Choosing the right plan means you have to strike a balance between your internet needs and the monthly bill.
But there are a few factors to consider which include:
  • The kind of activities you want to use the bandwidth for. For example, if you are an average internet user, then the bronze plan is good enough, since with 5Mbps you can access all your social network sites, e-mail, do online gaming, stream with standard definition and download music and videos. If you intent to do large file transfers and downloads or HD live streaming, then you will definitely require a higher plan.
  • The number of devices or users that will connect at a given time. Think of bandwidth as a water pipe, and the higher the bandwidth the more water it comes out of the pipe per second. This means the devices will be the containers to be filled with water. The more the containers, the higher the rate of water flow you will require to fill the tanks.
What is the major difference between fibre and fibre plus Safaricom home plans.
The world is moving quite fast technology wise, and cable internet is deemed as the future internet solution. That is why faiba call themselves 'future proof' since it is believed that fibre will provide internet requirements for future technologies, which will require speeds even up to the speed of light.
Remember with the current speeds we have, it would take you hours to download a 1 GB file.
With this fast technology advancement, people are choosing bundled services that having to deal with single purchases or subscriptions. For example it would be nice to get TV subscription, mobile data, office or home internet and call minutes under one purchase than having to go for each one independently.
That is why now many telcos providers have all in one month subscriptions, and Safaricom decided to include theirs on the home fibre.
For a single purchase you get bandwidth to use on your home, data up to 4 GB to use on your mobile when not at home, all net call minutes up to 200 per month and unlimited SMS to any network.

How to get connected to Safaricom Home.
There are a number of ways you can get connected to Safaricom Home, by signing up through USSD, sending an SMS, at any Safaricom retail shop near you or online.
To Use USSD:
Safaricom home
  • Dial *400# on your Safaricom line.
  • Select Option 2,'get home fibre'
  • Select your region from the given list,i.e, Nairobi, Mombasa, Western, Nyanza, Eastern, Central or Rift valley.
  • Choose your area from the given list. If your area name is not given, input the area.
  • Enter your Estate and complete the remaining few steps.
You can also sign up by sending an SMS with the word 'fibre' to 400, and Safaricom team will contact you.
Once you have given all the required details including your Name, ID number and your preferred package, you will receive an SMS with the account number you will use to make your first payments.
Once the payment is complete, Safaricom will get back to you and with your permission to access your premises, the team will connect you to home fibre' within 48 hours from the time of payment.

Making payments.
You can pay your home fibre through USSD, Lipa Na M-Pesa or at any Safaricom retail shop near you.
To pay via USSD:
  • Dial *400#.
  • Select 'Manage your subscriptions'
  • Select your preferred package
  • Make payments via Mpesa Paybill number 150501.
Note that you can also pay for your subscription using bonga points. To do so:
  • Dial *400#.
  • Select 'manage subscriptions'
  • Select your account then renew subscription.
  • Select the account number you renewing.
  • Select bonga points and complete the remaining few steps.

In a bid to lure more customers to this product, Safaricom  announced a 50% discount to its new home fibre customers in August 2019
Any subscriber that joined the service in August or  September were given an option to pay half the price for either one or two months depending on the plan subscribed to.
Those who subscribed to bronze  paid half the price August only while those that went  for either Silver, Gold or Diamond enjoyed half price for August and September as indicated below:

Safaricom faiba to home packages and prices.
Package.   Bandwidth.    Price.  50% price.
Bronze.        5Mbps.         2,900.     1,450.
Silver.           10Mbps.       3,900.     1,999.
Gold.             20Mbps.       5,699.     2849.
Diamond.    40Mbps.       11,499.   5,749.
Safaricom have been in the past providing various incentives in partnership with various online content provider including Showmax, Iflix and Kwese.
In April 2019, they partnered with Showmax to allow it's home fibre customers enjoy one month unlimited Showmax access.
FTTH is currently available in various parts or Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, Nyeri and Thika.
Safaricom is also planning to extent the service to other parts including Kizingo in Mombasa, Kinoo, Komarock and Ruaka in Nairobi and parts of Kisumu.

Safaricom Home App.

Safaricom Home

This a one-stop place to manage your home fibre internet. It provides an easy way to access your home fibre account.

It allows you to check your account details, your package including name, speed and price, when due and also make payments via M-Pesa.

Though the app is available for both iOS and Android, it's reviews looks not very good, as it doesn't give full control of the home fibre as per the user reviews on the play store.



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