Skip to main content

Sent Mpesa to the wrong number or bought airtime by mistake? This might be the only way to get your money back.

How to reverse wrong M-Pesa transaction

 Since it's inception, Mpesa has revolutionized the way we carry out financial transactions not only in Kenya but in the entire world with the introduction of various similar mobile money platforms in a number of countries as well as linking with various online money platforms including western Union, PayPal among others.
While you can now send money across the globe from the comfort of your living room with just a few clicks, sending money to a wrong recipient can be quite frustrating.
But what is even more taunting is the fact that within a blink of an eye you could have lost your money just like that, as a result of Keying in one or two wrong digits. 
While there's a law that protects you against people who refuse to refund a wrong Mpesa transaction, sometimes the money might not be Worth enough starting a long legal journey that could in the long run see you spent more than what you had initially lost.
This is a fact that many online conmen are fully aware of, and that's why many of them target money less than Ksh.1,000 and in most cases even Ksh.200 is a good catch for them.
While that of conmen can be another scenario, what if you mistakenly buy airtime while your intention was to actually send the money?
This is a situation I found myself in a few days ago while trying to send a friend of mine some money. I accidentally bought airtime for the number instead.
I was shocked to see the M-Pesa confirmation Message instead of the akikisha notification, and immediately knew I was in for a long battle to try and reverse the money, if that option still did work.
While still pondering which was the best and easiest way to reverse the money I got a call from the recipient and I told him to old on while I contacted Safaricom to effect the reversal.
Being a tech blogger who has written extensively about the Telecommunications space in the country, I was confident that I would successfully reverse this erroneous transaction within the shortest time possible.
My first step was to send the entire Mpesa SMS to 456, but from past experiences I knew this was an exercise in futility, since despite the airtime that Safaricom has given the M-Pesa SMS reversal, it seems not to work.
The next logical step was to therefore call customer care to inform them about the transaction and see if they could do the reversal from their end.
Being a prepay subscriber, I dialled 100 and after various attempts I could not reach a customer care. I was even surprised to learn that they had withdrawn the human customer supt and opted for zuri, a chat boot and other social media options.
Without loosing hope I friend this zuri guy both on my Safaricom app and WhatsApp.
Despite the WhatsApp version responding faster, I also realised that this is just a chat version of the 100 call and still ended up notifying me to send the erroneous Mpesa SMS to 456
With frustrations building up, and after calling my friend that I would send him another amount so that he could resend me the airtime, I decided to give one more shot at the social media, and decide to go for Facebook.
With so many Safaricom pages, I could not immediately pick the right one, and finally settled on Safaricom PLC page with the screenshot below.
Mpesa reversal

My first concern was to see if they could give me a channel that I could reach out to a human customer representative, and when they replied that they were there to assist I decided to tell them about my situation, after all I had given hope in the reversal.
After waiting for some minutes they requested for the transaction code which I dutifully gave them, and to my utter surprise they effected the reversal.
The comments on a post I had earlier posted is a clear indication of the trouble that many people go through every time the make an erroneous Mpesa transaction, and the feeling of helplessness that this leave them is quite too much.
From my experience above, we can draw some useful lessons that could be of help in case you also find yourself in almost a similarly situation.
Follow these steps to effect an erroneous Mpesa transaction:
  1. Imediately  send the transaction sms to 456. Ensure that you don't delete these two messages.
  2. Call the wrong recipient and notify them if the wrong transaction. If kind enough they will refund the money. 
  3. If you bought airtime instead of sending the money, kindly tell the person not to use any part of that airtime otherwise the reversal might never work.
  4. Don't waste your time trying to call 100, it will still rever you to step number one.
  5. Contact Safaricom PLC trough their social media platforms and they will advice you further.
Hope this article will be of help to many, and in case you successful reverse your erroneous Mpesa transfer after reading this or know of better ways that can be of benefit to many kindly let us know on the comments section below.

Comments

Most Popular

Safaricom Bonga Points phones and devices 2021.

  Safaricom's Jisort Na Bonga Points promotion is back, and is now live at all Safaricom shops countrywide and online on Masoko.com. This is the first round of this year's Jisort Na Bonga Promotion, a regular Safaricom's promotion that seems to reward it's loyal subscribers with highly discounted devices including Smartphones, Power banks, memory cards, headphones and so much more. Safaricom bonga points phones. One major advantage of Safaricom's Bonga loyalty program as compared to  Airtel Zawadi  or Telkom Ziada is their long list of redeemable products. With Bonga points you can get almost everything including free flights, cement,electronic devices, fuel and even pay for goods and services at selected stores countrywide. There is also a long list of smartphones that you can redeem at any Safaricom shop with Bonga points starting from budget devices to high end smartphones like Samsung Galaxy S series, Note series or iPhones. The phones are grouped into two;

How to check Airtel Zawadi points.

Zawadi is a Swahili term for a gift or to reward. Airtel Zawadi therefore is a loyalty program by Airtel Kenya aimed at rewarding its customers for staying loyal to the brand by using their various products and services .  The service closely resembles Safaricom bonga and Telkom Ziada , both also rewarding customers for using their lines to make calls, browse or send SMS , and even transacting on mpesa. How To register for Airtel Zawadi . Initially for you to begin earning Zawadi points, you first had to register for the same by dialing *326# and selecting the option for ' registration'.  Airtel have since changed this and now you automatically get enrolled to the program on successful registration of your line, meaning that all your used airtime contribute towards your earning Zawadi points. However, if for any reason you feel dissatisfied with the program, there is an option for de enrollment . Select option 7 ' de enroll' under *326#. Earning Zawadi point

You will now enjoy 1 GB free sherehekea data on the exact date you joined Dafaricom PLC

Do you remember the day you first got that safaricom sim card? No need, coz Safaricom will remind you with free 1 GB sherehekea data. The data is valid for 2 days and can be used to browse, stream or for downloads. For those who are asking if there's any catch, fortunately there is non, all you have to do is enjoy the free data. This is one of the many Safaricom loyalty programs which include bonga points, tunukiwa, storo and so many other rewards that the company keeps throwing it's customers now and then. The 1 GB data  costs Ksh.99 daily under tunukiwa, with Safaricom data still the most expensive as compared to other networks. According to  Kachwanya , Safaricom was offering 100 MB free sherekea data on 14th December 2016 to mark the many years they have been loyal Safaricom customers. But then, you had to download the Safaricom app in order to enjoy the free data. During it's 18th anniversary celebrations, Safaricom announced that it will henceforth reward it's