Skip to main content

Here is why you should never rely on the M-pesa reversal system.

M-Pesa reversal
Mpesa is Kenya's leading mobile money transfer service with over 15 million registered users and over two million transactions per day.
With such a huge transaction volume, it is highly likely that an erroneous transaction can occur,or conmen can easily use the system to rob unsuspecting users.
Initially Safaricom used to receive numerous complaints as a result of wrong Mpesa transfers, and in order to reduce such instances came up with a number of measures.
First was the Mpesa Hakikisha which displays the recipient's name and gives the sender a 25 seconds window to cancel the transaction in case the displayed name is not the one of the expected recipient.
But still there were a number of wrong transactions, and Safaricom came up with the SMS reversal which allows the sender to effect a reversal without having to call customer care.
We wrote a detailed article onw to Reverse wrong Mpesa transactions to individuals or to playbill numbers and we got a number of comments from our readers who failed to get their money back even after following the reversal procedure. Why?
First,the reversal can only be effected within 24 hours from the time of the transaction. After that, nothing much can be done about it.
Second, if the wrong recipient immediately uses the money or sends it to a wrong number, the reversal request will not be granted.
Mpesa reversal

Once you forward the wrong Mpesa transaction message to  456, you will get a reply that the reversal request has been received and will get an update within the next 5 minutes.
However, if the recipient has already used the money, the second message will follow immediately that nothing can be done since the recipient has already used the money.
M-Pesa reversal

According to computer and cyber crimes Act 2018, failing to reverse an erroneous Mpesa transaction can land one to jail for two years or a fine of Ksh.200,000 or both.
But many erroneous Mpesa transactions are less that Ksh.1,000 and Kenyans being generous, don't feel good having to send someone to jail for such an amount.
To me however, the biggest let down are Safaricom themselves.
Once someone has lodged an official complaints, why not rewire any money that might be deposited in tht Mpesa number till the erroneous transaction is fully settled?
Better still, why not block that Mpesa number till the debt is fully settled?
Those are just my suggestions, but as for now, be very careful when sending money, or when making payments using Mpesa, since in case of a mistake, there's a high chance you might not get your money back through the Mpesa SMS reversal.
Also ReadHow to top up Telkom airtime via M-Pesa


Most Popular

Airtel Zawadi points-Everything you need to Know.

Zawadi is a Swahili term for a gift or to reward. Airtel Zawadi therefore is a loyalty program by Airtel Kenya aimed at rewarding its customers for staying loyal to the brand by using their various products and services .  The service closely resembles Safaricom bonga and Telkom Ziada , both also rewarding customers for using their lines to make calls, browse or send SMS as well as transacting on mpesa. How to register for Airtel Zawadi . Initially Airtel was giving it's subscribers an opportunity to register for Airtel Zawadi by dialing *326# and selecting the option for ' registration'.  Then later couldn't see the option to register and when we contacted Airtel they told us new customers we're automatically enrolled to the program on successful registration of their lines so that they could begin earning from their first top up.  However it seems Airtel are not enrolling their Subscribers for the program anymore, and when I tried to check my points balance

Safaricom Bonga Points phones.

  Safaricom's Jisort Na Bonga Points promotion is back and is now live at all Safaricom shops countrywide and online on This is the first round of this year's Jisort Na Bonga Promotion, a regular Safaricom's promotion that seems to reward it's loyal subscribers with highly discounted devices including Smartphones, Power banks, memory cards, headphones and so much more. Safaricom bonga points phones. One major advantage of Safaricom's Bonga loyalty program as compared to  Airtel Zawadi  or Telkom Ziada is their long list of redeemable products. With Bonga points you can get almost everything including free flights, cement,electronic devices, fuel and even pay for goods and services at selected stores countrywide. There is also a long list of smartphones that you can redeem at any Safaricom shop with Bonga points starting from budget devices to high end smartphones like Samsung Galaxy S series, Note series or iPhones. The phones are grouped into two; t

Telkom Kenya Home Wi-Fi bundle plans and how to get connected 2021.

  Telkom Home is a product that connects homes  with super fast uninterrupted 4G internet. This product targets heavy internet users who would like to stream movies, shows or connect to the internet for whatever reason. Telkom Kenya have been working hard to regain it's position in the Kenyan telecommunications space that has been largely dominated by Safaricom, and in order to remain competitive it has had to come up with some of the best Data deals in the country only rivaled by Airtel and faiba. Telkom home is a great product for homes or Small offices while for businesses there is a different product for them known as Telkom business. If you are living in a Telkom LTE zone, then you can get unlimited internet connectivity at affordable prices. What you need to enjoy Telkom home plans. If you are a new subscriber, then all you need is a 4G enabled router. The router will come with: A 4G SIM card on home profile.(you cannot access home plans on your normal Telkom SIM unless y