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Airtel Zawadi points-Everything you need to Know.

How to redeem Airtel Zawadi

Zawadi is a Swahili term for a gift or to reward. Airtel Zawadi therefore is a loyalty program by Airtel Kenya aimed at rewarding its customers for staying loyal to the brand by using their various products and services
The service closely resembles Safaricom bonga and Telkom Ziada, both also rewarding customers for using their lines to make calls, browse or send SMS as well as transacting on mpesa.

How to register for Airtel Zawadi.
Initially Airtel was giving it's subscribers an opportunity to register for Airtel Zawadi by dialing *326# and selecting the option for ' registration'. 
Then later couldn't see the option to register and when we contacted Airtel they told us new customers we're automatically enrolled to the program on successful registration of their lines so that they could begin earning from their first top up. 
However it seems Airtel are not enrolling their Subscribers for the program anymore, and when I tried to check my points balance after using an Airtel line for a while now I got a message that I was unregistered and should register. The funny thing is; Airtel knows very well there's no option to do so.

 If for any reason you feel dissatisfied with the program, there is an option for de enrollment. Select option 7 ' de enroll' under *326#.
Earning Zawadi points.
All you have to do is top up your line and use it to make calls send SMS buy data or any other airtel products like Free Minutes or Unliminet. 
For every Ksh.10 spend you earn 1 ziada point.( compare this with Safaricom Bonga Points where you also get 1 bonga point for every Ksh. 10 spent or Telkom Ziada  which gives you 1 point for every Ksh.1 spent.)
Depending on how much airtime you spend per month, you will be clustered under bronze, silver or Gold status. 
For bronze you earn 1 point for every Ksh.10 airtime spent. For Silver is 1.1 points per ksh.10 airtime spent and 1.2 points for Gold.
Redeeming Zawadi points.
Once you have accumulated sufficient points you can redeem them for free airtime, data or various devices.
Just dial *326# or *100# then select option 6 ' kopa and other services' then choose option 3 'Airtel Zawadi' and go to option 2,'redeem points'.

How to redeem Airtel Zawadi

 You can choose to get free airtime, data or device voucher as follows:
 For free airtime you can get:
 Ksh. 2 @ 10 points
Ksh.5 for 25 points
Ksh. 25 @ 125 points
         50  @ 250 points
         125 @ 625 points
         250 @ 1250 points
         500@ 2500points
For data bundles, you can choose from the following;
 6 Mb @ 25 points
 15 Mb @50 points
 20 Mb @ 100 points
50 Mb @ 250 points
125 Mb @ 500 points
350 Mb @ 1250 points
1.5 GB  @ 5000 points
How to redeem Zawadi Points for Devices.
If you want to redeem your Zawadi points for phones and accessories, dial *326# then select option 2' redeem points', then option 3 for devices and accessories.
For the purposes of valuing your points, every three Zawadi points are equivalent to Ksh.1 as shown below

How to redeem Airtel Zawadi

For instance, if you have 9,000 points you will get ksh.3000.
Therefore, once you are at option 3'free phones and accessories, you will be required to enter the amount you want to redeem your points for. Eg in our example above enter 3000. Airtel will give you a discount voucher via SMS.
Present this voucher to any agent at your nearest Airtel shop and once you have selected the device of your choice top up the exctra amount with cash and you have your phone or device.
In case you don't receive the voucher, just request for it to be resend by dialling *326# and select the last option' Resend Voucher'.
Also Read: Safaricom Home Internet packages and prices
Out of the three redeemable options, which gives you the best value for your points?
To answer this questions let's look at it as follows;
  • When redeeming Zawadi points for free devices and accessories, every 3 points = ksh.1
  • If you are to redeem your points for free airtime, 5 points= ksh.1
  • For data, the value varies depending on the amount of data you want, e.g, for example 25 points gives you 6 mb while 100 points gives you 20 MBS.
How to transfer Zawadi points to another number.
Its a Kenyan spirit to share, and Airtel Kenya allows you to continue this good gesture by also sharing your Zawadi points. Just like safaricom bonga, you can also send Zawadi points to another number,an option that is not available with Telkom Ziada.
To transfer points, follow the following guidelines:
  1. First ensure that you have more than 100 points since you cannot transfer if your overall Zawadi points are less than that.
  2. Dial *326# and you will be prompted to input the amount of points you want to transfer  followed by your Zawadi pin.(please note that by default, the pin is 1234)
  3.  Enter the phone number you want to transfer the points to, and press send.
To change your Zawadi pin,
dial *326# and select option 4 'Set or Change Pin'. You will be required to input the old pin, just key in 1234 if you are doing this for the first time. Then enter the new pin, confirm it and send. You will receive a confirmation SMS that you have successfully reset your pin.
Please Note that since 2018 Airtel no longer accepts new members to the Ziada Points program, do if you joined Airtel later than this time you will not get a chance to use this service as there is no longer an option to opt in.


  1. number is 0753568887 am trying to redeem zawadi points but in vain...

  2. Your network is so poor,and your points can't be redeemed, why

  3. Hi, my no is 0732626271 n am trying to enroll to airtel zawadi points bt in vain..

  4. there is no enroll program in the list after Dial *326# my number is 0782019996

  5. Lost my phone several weeks ago, went to Garden City to get a new Sim card and as I was waiting told the attendant my story on how my phone was stolen by some clever thieves. May I say I got my 0722xxxxxx SIM for free. It's good to recognise the billions in profit that loyal customers have made for this corporate even in the era where you were deemed very expensive, we stuck by you. I think I'm doing my 22nd year with safcom, even got 20Gb data on the occasion this relationship turned 20yrs.


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